Refund Policy

We hope you love your purchase, but if something isn’t quite right, we’re here to help.

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Under UK law, you have the right to return most unused items bought in-store or online within 14 days of receipt for a refund or exchange. Items must be returned in their original condition, with proof of purchase.

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Please note:
– Personalised, custom-made, or perishable items are non-refundable unless faulty.
– If the item is faulty, damaged, or not as described, we’ll offer a full refund, repair, or replacement.
– Return postage for unwanted items is the buyer’s responsibility; we recommend using a tracked service.

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To request a return, please contact us at info@blackandwhite-interiors.com and we’ll guide you through the next steps.

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This does not affect your statutory rights.